Ticketing

Ticketing

FILLED: Customer Service Representative

Wage: Base: $8.50/hour; Maximum: $12.50/hour (Shift Manager)

Area: Customer Service/Ticket Sales

Supervisor: Ticketing Manager, Shift Managers

Functions: As a Customer Service Representative (CSR), you will represent the Bienen School of Music by providing customer service to a wide range of patrons, faculty, and students attending our 100+ concerts and performances throughout the year. CSRs sell tickets to these events and provide general customer assistance over the phones, at the Concerts@Bienen Ticket Office, and in the concert hall lobby directly before events. Working in a professional but social environment alongside other CSRs and student Shift Managers, the CSRs strive to create a friendly and positive impression of the Bienen School of Music for all patrons.

Hours: Flexible hours seven days a week between 8:30 a.m. and 10:00 p.m., working approximately 8 to 12 hours per week based on work study allowance. Schedule to be sent out weekly based on concert schedules and reported CSR availability. A mixture of evening, daytime, and weekend hours. Work takes place in the Concerts@ Bienen Ticket Office at Pick-Staiger and at events held in various on-campus performance venues. Optional hours during holiday breaks.

Dress: During public events, CSR staff must wear clean, professional attire and a name tag. Concert dress code is black apparel only—suggested attire for men is a pressed, black, oxford dress shirt and black pants. Suggested attire for women is to wear a black dress, or a black blouse with black skirt or pants. Jeans, T-shirts, or tennis shoes are not acceptable during concert shifts. Casual wear is acceptable during shifts with no public events.

Responsibilities:

  1. Provide customer service and information for faculty, staff, students and patrons, both over the phone and at the ticket office.
  2. Update and maintain computerized patron mailing list.
  3. Attend to daytime ticketing operations including ticket sales, distribution, revenue collection, record keeping, and shift close-outs, including daily receipts of up to $2,000.00.
  4. Operate the ticket office for concerts at the specified venue, including ticket sales, record keeping, close-out procedures, and box office upkeep.
  5. Communicate problems and/or suggestions to ticketing manager regarding operations, customer service, and training.
  6. Maintain compliance with Purchase Card Industry (PCI) Data Security Standard.
  7. Other duties as assigned.

Qualifications:

  1. Ability to remain level-headed in hectic situations.
  2. Pleasant, service-oriented attitude is a must.
  3. Independence, initiative and common sense.
  4. Efficiency and the ability to juggle multiple tasks simultaneously.
  5. Neatness and organization.
  6. Ability to handle money accurately and efficiently.
  7. Experience with CRM database or sales systems preferred, not required.
  8. Previous experience with customer service and cash handling preferred, not required.
  9. Dependability and punctuality a must.

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